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Refund Policy

At Light It Candles Limited, we prioritize delivering products that align with our quality standards. If you receive any damaged items or if your order is incorrect, please contact us immediately. To ensure we are prompt with processing, please include details and proof of purchase. We endeavour to keep you informed every step of the way. We thank you for your patience and understanding. We are here to help and ensure your satisfaction. Thank you for choosing us!

Refunds 

Once all the details are received, we will assess your refund request. Depending on the situation, we may require return and inspection of the product purchased. If approved, we will refund to your original method of payment. This process may take a few days. You are required to provide receipt or proof of purchase. 

Damaged

If the item sent arrives damaged, please contact us within 7 days of receipt and we will work with you to resolve the issue. You will likely have to send photos of the damage and may be required to return the faulty product. Shipping cost for returning the damaged product will be covered by Light It Candles Limited. 

Incorrect Products 

It is very rare; however, we all make mistakes. In the event you receive an incorrect order, we will arrange for the correct product to be sent and will cover the return shipping cost of the incorrect product. 

Change of Mind 

Unfortunately, we do not offer a refund due to change of mind. We request that you make the purchase once you are 100% sure. 

What is our candle all about?

Experience the glow of our candles, made from pure soy wax for clean and environmentally friendly burn. Infused with phthalate free fragrances, each candle fills your space with scents, and the cotton wicks ensure a steady and even flame. Illuminate your home with our carefully crafted candles and create a warm, cozy atmosphere.

TIPS

  • To ensure your candles burn beautifully and last longer, follow these simple care tips:

    • Always trim the wick to about 1/4 inch before each use to prevent soot and ensure an even burn.

    • Allow the candle to melt evenly across surface during the first burn to avoid tunneling.

    • Store your candles in a cool, dry place away from sunlight to preserve their fragrance and color. 

  • Here are some creative ways to reuse candle jars: 

    • Use them to store small items like buttons, beads, or spices, keeping your space organized and stylish. I personally love using it to store coconut oil :-)

    • Transform them into unique planters for small succulents or herbs, adding a touch of greenery to your home. 

    • Fill them with homemade treats or bath salts and give them as thoughtful gifts for friends and family 

    • Use them as vases for fresh or dried flowers, enhancing your decor with a personal touch. 

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